Recent Trends in Business Communication (Last Five Years) Research Paper

Recent Trends in Business Communication (Last Five Years) - Research Paper Example The major internal functions of business communication are information to management, information to employees, and improvement in morale. The major external functions of business communication are to make relations with the suppliers, sales of goods and services, report to owner-shareholder, report to government, and to create goodwill for the business (Kushal, 2010). Technology is shaping the mode and means of business communication around the world. Offices are adopting new methods of communication that are paperless and the distance between businesses is getting smaller with each new day. Communication in the past was characterized by writing business letters and sending memos. With the advancement in technology, business workforce interacts through teleconferencing, emails and videoconferencing (Kaur, 2010). Technology is advancing at a very fast rate and it is already changing the business communication trends. Innovations happening are geared towards dealing with the complexities of the business communications in the global economy (Scudder, 2010). Among the newest innovations in business communication is the use of electronic tools. Devices and software programs are being developed and at the same time entering the market at a significant rate. However, a lot of capital investment is required to acquire these technologies and assist the workers master them. Productivity is increased by tools such as personal digital assistants (PDAs), wikis and teleconferences. These tools also improve the way the business communicates with the customers. Use of these electronic tools may be cumbersome for the business professionals, thus, their effective use requires training, time and capital (Business-Telephone-System.org, 2010). In business communication, there are recent technological advancements that have shaped the way businesses communicate around the world. The most dominant form is the use of email and more recently the use of teleconferencing and